Terms of Service

Last updated: 21 April 2026

Please read these Terms of Service carefully before registering an account or commissioning any service from FamoRenovo. By creating an account or placing a commission, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you must not use this website, create an account, or place a commission.

1. Definitions

In these Terms, the following words have the meanings set out below.

"we", "us", "our" means FamoRenovo Ltd., a company registered in England and Wales (registered number 17161700), whose registered office is at 1 Royal Wells Court
Tunbridge Wells
TN1 1JT.

“you”, “your” means the individual or entity that has created an account or placed a Commission through this Website.

“Client” means any third party on whose behalf a Professional User commissions a Record of Truth.

“Commission” means a formal instruction placed by you, and accepted by us, to produce a Record of Truth in relation to a specified Subject.

“Commission Confirmation” means the email or on-screen confirmation issued by us acknowledging acceptance of a Commission.

“Complexity Score” means the numerical score generated by our assessment tool, reflecting the assessed difficulty of improving search visibility for the Subject’s vindication content relative to competing negative listings.

“Consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft, or profession, within the meaning of the Consumer Rights Act 2015.

“Deposit” means 50% of the applicable Fee, payable upon confirmation of a Commission.

“Eligibility Tool” means our Client Search Visibility Checker, accessible via this Website, which provides a preliminary assessment of search visibility and grades the suitability of a Subject for our service.

“Fee” means the total charge payable for a Commission, as quoted to you in the Record of Truth Wizard at the time of commission and confirmed in the Commission Confirmation.

“Professional Rate” means the reduced rate of the Fee made available to approved Professional Users under the Professional Program, expressed as a percentage discount from the standard Fee.

“Professional Program” means the program under which approved Professional Users receive a Professional Rate on Commissions placed on behalf of Clients.

“Professional User” means a registered user who has applied for and been granted access to the Professional Program, including legal professionals, public relations practitioners, and insurance professionals.

“Publication Date” means the date on which a Record of Truth is made publicly accessible on its dedicated URL.

“Record of Truth” means the bespoke publication produced by us in connection with a Commission, comprising factual documentation of the legal outcome, resolution, or Vindicatory Outcome of a Subject, optimised for search engine indexation.

“Record of Truth Wizard” means the multi-step online intake tool through which case details are submitted, a Complexity Score is generated, and a Commission is placed.

“Subject” means the individual or organisation whose reputation is the subject of a Commission and whose Vindicatory Outcome is documented in the resulting Record of Truth.

“Vindicatory Outcome” means a documented legal resolution that materially favours the Subject, including (without limitation) acquittal, dismissal, discontinuance of proceedings, withdrawal of charges or claims, successful appeal, settlement without admission of liability, retraction, correction, or any judgment or ruling in the Subject’s favour.

“Website” means famorenovo.com and all associated subdomains operated by us.

2. About the Service

FamoRenovo provides a specialist reputation restoration service for individuals and organisations who have obtained a Vindicatory Outcome in relation to legal allegations made against them. The service involves the research, writing, and publication of a Record of Truth: a professionally produced, factual account of a legal outcome, designed to be indexed by search engines and to compete with existing negative search listings for the Subject’s name.

The Record of Truth is a factual publication only. It documents verified legal outcomes and does not make editorial comment, publish legal argument, or constitute legal advice.

Our service is not a public relations service, not a legal service, and not a guarantee of any particular search engine ranking. We make no representation that any Record of Truth will appear at any specific position in search results for any search query.

3. Eligibility to Use the Service

3.1 Age and Capacity

You must be at least 18 years of age to create an account or place a Commission. By accepting these Terms, you confirm that you are at least 18 years old and that you have the legal capacity to enter into a binding contract.

3.2 Authority to Commission

Where you are commissioning a Record of Truth on behalf of a Subject who is a third party (including where you are a Professional User acting for a Client), you represent and warrant that:

you have the full authority of that Subject or Client to commission the service and to provide us with information about them;
you have the Subject’s or Client’s informed consent to the collection, processing, and publication of information about their legal matter;
you have a written engagement or retainer with the Client that covers the commissioning of this service on their behalf; and
your use of the service on behalf of the Client does not breach any professional conduct rules, confidentiality obligations, or applicable law.

3.3 Organisational Users

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” refers to that entity.

4. Account Registration

4.1 Account Creation

Certain features of the Website, including the Record of Truth Wizard and the ability to place Commissions, require you to create a registered account. You must provide accurate, complete, and current information when registering. You must update your account information promptly if it changes.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Where two-factor authentication is offered or required for your account type, you must enable and maintain it. You must notify us immediately if you become aware of any unauthorised access to your account.

4.3 One Account Per User

Each natural person may hold only one registered account. We reserve the right to merge or remove duplicate accounts at our discretion.

4.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time if we reasonably believe you have breached these Terms, provided false information, or engaged in conduct that is harmful to us, to other users, or to third parties. We will endeavour to notify you before doing so except where the circumstances make it impractical or inappropriate.

5. The Commissioning Process

5.1 Eligibility Assessment

Before placing a Commission, you may use the Eligibility Tool to obtain a preliminary assessment of suitability. The Eligibility Tool provides an indicative grade only and does not constitute a binding commitment by us to accept a Commission.

5.2 Submission of Case Details

To place a Commission, you must complete the Record of Truth Wizard in full, providing accurate details of the Subject, the legal matter, the outcome, and any supporting documentation you hold. The information you submit in the Record of Truth Wizard forms the factual basis of the Record of Truth. You are solely responsible for the accuracy and completeness of all information you provide.

5.3 Complexity Assessment, Pricing, and Quote Validity

On completion of the Record of Truth Wizard, a Complexity Score is generated based on the information you have provided together with live search data at the time of assessment. The Complexity Score determines the applicable pricing tier and the Fee quoted to you.

The Fee quoted on completion of the Record of Truth Wizard will remain valid for 7 days from the date of the quote. If you confirm your Commission within that period, the quoted Fee is the binding Fee for that Commission. If you return to the Record of Truth Wizard after that period, the Complexity Score and Fee may be recalculated to reflect current search conditions. The Fee displayed at the point you confirm your Commission is the binding Fee for that Commission.

5.4 Commission Confirmation

A Commission is only formed when you click the commission button in the Record of Truth Wizard and receive a Commission Confirmation. We reserve the right to decline any Commission at our absolute discretion, including where we reasonably consider the subject matter to be unsuitable, where the information provided appears incomplete or inconsistent, or where accepting the Commission would be contrary to applicable law or professional standards. If we decline a Commission after receiving payment, we will refund any amount paid in full.

5.5 Changes After Commission

Following confirmation of a Commission, material changes to the scope of work or to the case details may be accommodated at our discretion and may attract an additional charge. We will notify you of any additional charge before proceeding.

6. Fees and Payment

6.1 Deposit

Within 24 hours of a Commission Confirmation, we will issue a deposit invoice for 50% of the Fee. Work on your Record of Truth will commence upon receipt of cleared payment of the Deposit.

6.2 Balance Payment

Following your approval of the draft Record of Truth (see clause 8), we will issue a balance invoice for the remaining 50% of the Fee. The Record of Truth will not be published until the balance invoice has been paid in full.

6.3 Payment Terms

All invoices are payable within 14 days of the invoice date unless otherwise agreed in writing. We reserve the right to charge interest on overdue amounts at the rate applicable under applicable law, including (for commercial transactions between businesses) the Late Payment of Commercial Debts (Interest) Act 1998.

6.4 VAT

Fees are stated exclusive of Value Added Tax where applicable. UK VAT at the prevailing rate will be added to invoices where required by law. European Union clients may be subject to reverse charge VAT treatment. We will indicate the applicable VAT treatment on each invoice.

6.5 Professional Rate

Where a Professional User has been approved under the Professional Program, the Professional Rate will be applied to the Fee for each Commission placed by that user. The Professional Rate is personal to the approved user and may not be transferred, assigned, or applied to commissions placed by or for any person other than the approved user’s own Clients. The Professional Rate applicable to any Commission is the rate confirmed in the Commission Confirmation for that Commission. We reserve the right to adjust the standard Professional Rate for new applications at any time; any change will not affect the rate previously confirmed in a Commission Confirmation.

6.6 Cancellation Before Commencement

If you cancel a Commission before we have commenced research or writing, we will refund the Deposit in full, less any bank charges or transaction fees we have incurred. Cancellation requests must be submitted in writing to .

6.7 Cancellation After Commencement (Non-Consumer)

Subject to clause 6.8, the Deposit is non-refundable once work on the Record of Truth has commenced (which occurs upon clearance of your Deposit payment). If you cancel a Commission after work has commenced but before the balance invoice is raised, we will not be obliged to refund the Deposit and we will have no obligation to publish the Record of Truth.

6.8 Consumer Cancellation Rights

Where you commission the service as a Consumer, you have a statutory right to cancel this contract within 14 days of the Commission Confirmation without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, you must notify us in writing at within the 14-day period.

If you wish us to begin work on your Record of Truth before the end of that 14-day period, you must expressly request this and acknowledge the following:

we will begin work immediately upon clearance of your Deposit;
if we have fully performed the service (that is, published the Record of Truth) before the end of the 14-day period, you will lose your right to cancel; and
if you cancel during the 14-day period after work has begun but before full performance, you will be liable to pay us a proportionate amount reflecting the work reasonably performed up to the point of cancellation, which we will calculate in good faith and deduct from any refund due.

Nothing in these Terms affects your statutory rights as a Consumer, including under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.

7. Your Obligations Regarding Accuracy

7.1 Accuracy Warranty

You represent and warrant to us that:

all information you provide through the Record of Truth Wizard and in connection with any Commission is, to the best of your knowledge and belief, accurate, complete, and not misleading;
any legal case number, court reference, or official document reference you provide accurately corresponds to the proceedings described;
any description of a legal outcome or resolution accurately reflects the documented result of those proceedings;
you are not aware of any subsequent proceedings, appeals, or developments that would make the information you have provided misleading or incomplete; and
you will notify us promptly if you become aware of any inaccuracy in the information you have provided, or of any material development in the legal matter after a Commission has been placed.

7.2 Documentation

Where you indicate that you hold supporting documentation (court orders, dismissal documents, retraction letters, or exoneration statements), you warrant that such documents exist and are authentic. We may, at our discretion, request copies of such documentation before proceeding with a Commission. You are not required to provide copies of sensitive legal documents through the Website; submission via secure means will be agreed separately if required.

7.3 Third Party Information

Where the information you provide includes the names or other personal details of third parties (including the claimant or opposing party in the relevant legal matter), you warrant that you are legally entitled to provide that information to us for the purpose of producing the Record of Truth, and that doing so does not breach any court order, confidentiality obligation, or applicable law.

8. Production and Approval of the Record of Truth

8.1 Research and Writing

Following clearance of the Deposit, we will conduct research, write, and build the Record of Truth. We will use the information you have provided together with publicly available information. We will not publish information obtained from you as fact unless we are reasonably satisfied that it is consistent with the supporting context.

8.2 Draft Review

We will provide you with access to a private draft of the Record of Truth before it is published. You must review the draft carefully and notify us of any factual corrections required. You may request reasonable revisions to factual content at no additional charge. We are not obliged to make revisions that conflict with our editorial standards, introduce content we consider inaccurate, or materially expand the scope of the Commission.

8.3 Approval and Publication

Once you confirm your approval of the draft, the balance invoice will be issued. The Record of Truth will be published upon receipt of cleared payment of the balance. You accept that by approving the draft and authorising publication, you have confirmed that the content is, to the best of your knowledge, accurate and complete.

8.4 Post-Publication Amendments

Following publication, minor factual corrections may be made at our discretion at no additional charge, provided the correction does not alter the substantive nature of the Record of Truth. Requests for material amendments following publication will be assessed individually and may attract an additional charge.

8.5 Removal

We do not provide a removal service as part of the standard Fee. Once a Record of Truth is published and indexed by search engines, neither we nor you have control over whether and how long third parties (including search engines and archiving services) retain copies. If you require removal of a published Record of Truth, please contact us at . We will give reasonable consideration to removal requests where there is a compelling legitimate reason, but we cannot guarantee that all copies or cached versions held by third parties will be removed.

Nothing in this clause limits any Subject’s statutory right to request the erasure of their personal data under applicable data protection law. Requests of that kind will be handled in accordance with our Privacy Policy and applicable law, irrespective of any contractual position in these Terms.

9. Intellectual Property

9.1 Our Rights

All intellectual property rights in the Record of Truth, including the writing, structure, design, and search optimisation work, vest in us and remain our property. We grant you a non-exclusive, non-transferable licence to use the Record of Truth, for so long as it remains published, for the purpose for which it was commissioned.

9.2 Your Rights in Source Material

You retain all rights in any information, documents, or materials you provide to us. You grant us a licence to use those materials solely for the purpose of producing the Record of Truth and performing our obligations under these Terms.

9.3 No Reproduction

You may not reproduce, copy, or distribute the content of the Record of Truth as a standalone document or in a way that suggests it is a document produced by or on behalf of any court or official body. The Record of Truth is a journalistic and editorial publication, not a legal document.

10. Search Visibility and Results

We make no guarantee, representation, or warranty that a Record of Truth will appear at any particular position in search engine results for any search query. Search engine algorithms are operated by third parties entirely outside our control and change frequently. Our work is designed to give the Record of Truth the strongest possible foundation for indexation and visibility, but outcomes cannot be guaranteed.

We may, from time to time, conduct ongoing search engine optimisation activity in relation to published Records of Truth. Any such activity is carried out at our discretion and does not form a separate contractual obligation unless expressly agreed in writing.

11. The Professional Program

11.1 Application

Professional Users may apply for the Professional Program through the account area. Applications are subject to review and approval at our absolute discretion. We may request additional information in support of an application. We reserve the right to decline any application without giving reasons.

11.2 Professional Rate

The standard Professional Rate is published in the account area and may be varied from time to time. Individual Professional Users may be offered a rate that differs from the standard. The rate applicable to a specific Commission is confirmed in the Commission Confirmation.

11.3 Professional User Obligations

Professional Users who commission Records of Truth on behalf of Clients accept the following additional obligations:

they will maintain their own written engagement with each Client covering the commissioning of this service;
they will not misrepresent to their Clients the nature of this service or their own commercial arrangement with us;
they will not imply to Clients that a Record of Truth is a product of any legal or official process;
they will ensure their Clients have given informed consent to the processing of their personal information for the purposes of this service; and
they accept personal liability to us for the accuracy of all information they provide in connection with any Commission, including information provided on behalf of a Client.

11.4 Revocation

We reserve the right to revoke a Professional User’s approved status at any time where we reasonably believe they have breached these Terms, misrepresented their professional status, or used the Professional Program in a manner inconsistent with its purpose. Revocation does not affect Commissions already confirmed and in progress.

12. Acceptable Use

You must not use this Website or the service to:

commission a Record of Truth in respect of a legal matter that did not result in a Vindicatory Outcome for the Subject;
provide false, misleading, or fabricated information about any legal matter, case number, or outcome;
suppress or attempt to obscure legitimate journalism, reporting, or commentary by presenting a fabricated or exaggerated “resolution” as genuine;
commission content about a Subject without that Subject’s knowledge and consent, unless you are a Professional User acting under a valid engagement with that Subject as your Client;
engage in any activity that constitutes an offence under the Computer Misuse Act 1990, the Fraud Act 2006, or any applicable data protection legislation;
introduce malware, harmful code, or automated scraping tools to the Website;
circumvent, disable, or interfere with any security or access control features of the Website;
attempt to gain unauthorised access to any account, data, or system on the Website; or
use the service for any purpose that is unlawful, harmful, or contrary to these Terms.

13. Third-Party Services

Our service relies on third-party providers, the details of which (including their role, location, and the legal basis on which personal data is transferred to them) are set out in our Privacy Policy. The principal providers include the search data provider used to retrieve Google search results, the AI provider used to assist with suggested descriptive text during the Record of Truth Wizard, our hosting and content-delivery providers, and our transactional email provider. Each of these providers is subject to its own terms and policies.

We are not responsible for the availability, accuracy, or conduct of any third-party service provider beyond the standard of care we apply in their selection and supervision.

14. Disclaimers

The Website and the service are provided “as is” and on an “as available” basis. To the fullest extent permitted by law, we exclude all implied warranties and representations relating to the Website or the service, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components. We do not warrant that the Eligibility Tool or the Record of Truth Wizard will produce accurate or complete results in all cases.

Nothing in these Terms limits or excludes our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of the terms implied by the Consumer Rights Act 2015 (including the requirement that services be performed with reasonable care and skill), where you are a Consumer; or
any other liability that cannot be excluded or limited by applicable law.

15. Limitation of Liability

15.1 Exclusion of Certain Losses

Subject to clause 14, we will not be liable for:

any loss of profits, loss of revenue, or loss of anticipated savings;
any loss of business, contracts, or commercial opportunity;
any loss of goodwill or reputation;
any indirect or consequential loss or damage; or
any loss arising from events outside our reasonable control,

whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if we were advised of the possibility of such loss.

15.2 Cap on Liability

Subject to clause 14, our total aggregate liability to you in connection with any Commission or these Terms shall not exceed the greater of: (a) the total Fee paid by you in respect of that Commission; or (b) £1,000.

15.3 Search Engine Actions

We accept no liability for any action taken by any search engine, platform, or third-party publisher in relation to a Record of Truth after it has been published, including any decision to deindex, demote, or otherwise alter the visibility of any published Record of Truth.

16. Indemnity

You agree to indemnify, defend, and hold harmless FamoRenovo Ltd. and its directors, officers, employees, and agents from and against all claims, damages, losses, reasonable legal fees, and other reasonable costs and expenses arising from or in connection with:

your breach of these Terms;
any inaccuracy in the information you provided in connection with a Commission;
any claim by a third party (including any Subject, Client, or claimant) arising from your use of the service;
your infringement of any third party’s intellectual property rights; or
your violation of any applicable law or regulation.

This indemnity does not apply to liabilities that cannot, as a matter of law, be shifted to you, and (where you are a Consumer) applies only to the extent that the relevant liability arises from your own wilful misconduct, negligence, or breach of these Terms.

17. Data Protection

The collection and use of personal data in connection with the Website and the service is governed by our Privacy Policy, which forms part of these Terms. In the event of any conflict between these Terms and the Privacy Policy on a data protection matter, the Privacy Policy prevails.

Where you provide us with personal data relating to any Subject, Client, or other third party, you warrant that:

you have a lawful basis under applicable data protection law for providing that data to us;
you have provided that individual with appropriate privacy notice, or (where you are acting under professional confidentiality) you have satisfied yourself that it is appropriate to provide that data to us without such notice;
the provision of that data to us does not breach any court order, confidentiality obligation, or professional duty; and
you will promptly notify us if you receive any data subject rights request (including a request for erasure) that may affect information you have provided to us, so that we can handle it in accordance with applicable law.

18. Changes to the Service and These Terms

18.1 Changes to the Service

We reserve the right to modify, suspend, or discontinue any aspect of the Website or the service at any time. We will endeavour to give reasonable notice of material changes where it is practical to do so. Changes to the service do not affect confirmed Commissions that are already in progress.

18.2 Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on this page with a revised date. Your continued use of the Website or service after updated Terms have been published constitutes your acceptance of the updated Terms. If you do not agree to any updated Terms, you must stop using the service and may close your account. Where a change materially affects your rights, we will (where practical) notify you by email to the address associated with your account before the change takes effect.

19. Complaints

If you are dissatisfied with any aspect of the service, please contact us in writing at setting out the nature of your complaint and any resolution you are seeking. We will acknowledge your complaint within 5 working days of receipt and aim to provide a substantive response within 20 working days. If you are not satisfied with our response, you retain any rights you may have to seek redress through the courts or through any applicable ombudsman or regulator.

20. Alternative Dispute Resolution

We are not currently registered with any alternative dispute resolution scheme. Where you are a Consumer, you may be entitled to use an ADR scheme independently of our participation; we will cooperate in good faith with any such process you choose to pursue.

21. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales. You and we agree to submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim, save that nothing in this clause deprives a Consumer of the protection of the mandatory rules of the law of the country in which the Consumer has their habitual residence.

22. General

22.1 Entire Agreement

These Terms, together with the Privacy Policy and any Commission Confirmation, constitute the entire agreement between you and us in relation to the service and supersede all prior discussions, representations, and agreements.

22.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be severed from the remaining Terms, which shall remain in full force and effect.

22.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

22.4 No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

22.5 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor entity in connection with a merger, acquisition, or sale of all or substantially all of our business, provided the successor assumes our obligations to you.

22.6 Notices

Notices to us under these Terms must be sent in writing by email to . We may send notices to you at the email address associated with your registered account. Notices sent by email are deemed received at the time of successful transmission, subject to no receipt of a delivery failure notification.

22.7 Rights of Third Parties

A person who is not a party to these Terms has no right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

23. Contact

If you have any questions about these Terms, please contact us at:

FamoRenovo Ltd.
1 Royal Wells Court
Tunbridge Wells
TN1 1JT
Email:
Website: famorenovo.com